Angela Guedes

“I have had the pleasure in working with Angela in two different companies and both experiences have been some of the most inspiring and effective episodes in my professional career. As my team leader and manager at Typeform, she led by example always pushing the best practices amongst our CS team to make sure we were all thinking in a growth mindset. Because of Angela, we were able to drop churn rates, create onboarding that educated our customers quickly in a tailored way, and boast an industry leading Customer Experience department. More recently at Claap, Angela has had the opportunity to flex her adaptability and startup bootstrapping. While still applying her thought leadership she has been undoubtedly efficient in building an entire CS workflow from the ground up while flexing her hand in the worlds of SEO and social media marketing and staying on top of inbound and outbound sales when it's been needed. She's an asset to any team who excels as a leader but maintains her drive as a team player in any situation. On top of all of that she's just really nice. One of those employees you'll be so relieved you hired not just because she's one of the best at what she does, but she's a real plug in and play winner when it comes to work culture.”

“Why I loved reporting to Angela: - she's an active listener - her honesty and candidness build trust - she's laser focused and inspires you to be disciplined in your work - she made me value my free time and be more conscious about work / personal life limits ... the list can go on :) She's the type of manager that is there to guide and learn from her team. I felt empowered to come up with ideas, speak my mind and trust my instincts. She deeply cares for the people she works with and I'm lucky to have her continuous support even if we work at different companies now. ”

“I had the pleasure of working with Angela over the course of almost 5 years at Typeform. Over those 5 years there are many attributes that I have grown to admire about Angela. Some of the ones that come to mind are her customer-centricity, her speed and quality of execution, her project management skills, her strategic mindset, her ability to influence cross-departmentally, her work ethic, her management skills, and her natural leadership style. Of all of her many skills and strengths, the one that stood out the most is Angela’s drive to learn and to grow. She is always reading about best practices in business and in leadership. This drive has enabled Angela to “hyper-grow” her skills, and her career, in line with Typeform’s hyper-growth. She was promoted from being a strong individual contributor, to a Lead, to a Manager, to the Head of a team. Throughout her entire time at Typeform, Angela’s team was always highly engaged and high-performing. I highly endorse Angela as a strong, well-organized leader who has a bias towards action and who is also a great people manager. If I had the opportunity to work with Angela again I would jump on the opportunity without hesitating.”

“I had the pleasure of working alongside Angela for four years. Three of those years we worked side by side in the Customer Success Leadership team, building our respective proactive engagement teams from the ground up. I couldn't ask for a better colleague to have by my side. In the four years I worked with Angela, I not only saw her excel in her individual contributor tasks of Customer Voice Analyst and proactive engagement specialist, but I was also lucky enough to watch her flourish into a strong leader and exceptional manager. Angela continues to inspire me and her team by leading by example, challenging herself, and allowing honesty & data to move things forward. Angela is not only responsible for growing the Customer Experience team at Typeform, she also was the first to give Typeform's customers a voice within the company and arguably more importantly on our Product roadmap. The Customer Voice is a project Angela lead from it's inception, ensuring that each contributing Customer Success team provided qualitative & quantitive data (even if it was done manually and after many, many, many hours of analysis). Angela raises to all occasions, she is self-driven, and holds herself and her team to a high standard. I feel extremely fortunate to have had the pleasure to work alongside her for so long and hope to get the opportunity to do so again in the future. ”

“I worked with Angela for 5 years at Typeform. Angela is a true customer champion. She’s a proactive, hard-working, humble professional who’s always looking to drive customer happiness. She quickly became the go-to person for us in Product to know what our customers were saying. I‘d definitely look forward to working with Angela again in the future.”

“I've worked with Ângela for over 3,5 years. She was key in training me when I joined the now >35 people CS team at Typeform, where she was the second member. Ângela set up the process and analytics that has allowed the company to understand why customers are reaching out, their pain points and feature requests. She's been able to set up our Customer Experience team for which she's Head now and together manage to not only collect and analyse that data but to also eloquently transmit it to the whole company so we can take action on it. Ângela's a team player, very knowledgeable, organised and hard-working. I left the CS team in 2016 to join People Operations, but I keep on seeing the results of her work and get constant feedback on how great she is as a manager, shaping, motivating and encouraging her team. I'd certainly recommend Ângela for any leadership or management role in Customer Success or Customer Experience at a company that values their customers and sees the importance of listening to their feedback in order to improve the product.”

“Há momentos felizes. Aqueles em que durante uma seleção se percebe que existem qualidades intrínsecas que ultrapassam os meros requisitos que se procura. Durante o recrutamento para o Gabinete de Comunicação da Braga 2012: Capital Europeia da Juventude a Ângela Guedes demonstrou conhecimentos, empenho e pró-atividade além das necessidades que eram recrutadas. Em particular o seu conhecimento de gestão de redes sociais, a escrita, por diversas vezes criativa, demonstraram que a sua personalidade rapidamente se adapta a qualquer adversidade ou desafio. A Angela Guedes supreende. É incapaz de dizer não aos desafios e não descansa enquanto não os ultrapassar. Gostava de a ter de volta numa equipa de comunicação.”

“A Ângela é uma excelente profissional com quem tive o prazer de trabalhar em 2012 e 2013. Esteve a gerir projectos de comunicação complexos e fê-lo com excelente profissionalismo. Foi o caso de Braga 2012 Capital Europeia da Juventude, TPNP-Turismo do Porto e Norte de Portugal, Festival do Norte, "Unidos pela Trofa", iRobot/Cleverhouse, entre muitos outros. Uma profissional dedicada, focada, experiente e com excelentes resultados na área da Comunicação Digital, Assessoria de Imprensa, Comunicação Política e Comunicação Institucional/Empresarial .”

“Angela was my colleague in Marketing and Strategic Management Master. Although she’s a discrete person, she gained my attention because she was a good communicator, a person with initiative, always available to help and work… a real entrepreneur! That’s why nobody hesitated when we needed someone to give a new lease of life to our workgroup and website, and choose her to take that responsibility. If I was asked to define Angela’s personality I would say that she’s a person with lots of energy, curiosity, not afraid of responsibilities and challenges. I wish her great success in all aspects of her life, because she really deserves it!”